Terms & Conditions
To confirm the booking, e-mail CG Villas and then forward the booking form and deposit to us within 7 days, otherwise your booking may be cancelled. For last minute bookings and/or, if accommodation availability is limited, a credit card authorisation may be required at the option stage to secure the booking before we receive your completed booking form and deposit.
Unless specifically requested, we do not send an acknowledgement of deposits. You will normally receive a holiday confirmation/invoice within 7 days. We strongly recommend that you check the details of the confirmation/invoice and read the information carefully.
Clients may be required to pledge a security deposit against any villa damage or local additional charges which may occur during your villa holiday. This can be pledged by Credit Card. We only require an authorisation to deduct any advised charges from your credit card, (should they be incurred), to the maximum amount specified against each property on the price grids.
Release of Security Deposit
Credit card authorisations will be cancelled 21 days after your return from holiday unless deductions have been advised, in which case the balance (if any) will be refunded. Such deductions will (if at all possible) be advised whilst on holiday, or no later than 21 days (or up to three months where there is telephone usage), after your return.
Alterations by the Company
Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will ensure that we act promptly and will endeavour to notify you within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking and you will be given the choice to amend your booking to an alternative holiday, at the correct price.
This must be signed by a member of the party intending to travel who is over 18 years of age. Proxy signatures are not acceptable (i.e. travel agents) unless accompanied by the client’s written authorisation.
All clients must be insured against holiday risks It is essential that clients have insurance cover which is adequate for their needs. The Company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks. Clients must provide evidence of adequate insurance. Insurance premiums must accompany the booking form as cover is effective from receipt of payment.
These are intended to give an overall impression rather than details of a specific property. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the property and any aspects of the property environment which may have changed since the photographs were taken.
Tickets and Travel Documents
All tickets, will be issued the latest 2 weeks prior to departure. Under no circumstances will tickets be issued unless full payment has been received. Please check the timings on your tickets carefully. The correct timings may have been adjusted since we you received your original invoice and confirmation.
In order to process your booking and to ensure that any holiday arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, any special needs/dietary requirements etc). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information onto the relevant suppliers of your arrangements such as hotels, car hire companies, etc. The information may also be provided to public authorities such as customs/ immigration if required by them, or as required by law. We will not however, pass any information onto any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
If due to Force Majeure, we are obliged to alter your accommodation during your holiday, we will do our utmost to find alternative accommodation of a similar size and standard as your booked villa or hotel. However, due to events or circumstances outside of our control, this may not always be possible, nor can we guarantee exactly the same area or location. CG Villas cannot, therefore, be held responsible or make compensation payments for any shortfall in standards or expectations as a result of Force Majeure.
Particularly for the cook service, availability of extra services should be requested as soon as possible, preferably on taking an option or on confirmation of booking, to avoid disappointment.
Any dispute or complaint which Clients may have concerning their holiday arrangements, must be reported immediately by telephone, followed in writing to the Company's local representative, local agent or, where neither are available, by phone on the 24 hour contact numbers provided on the itinerary and other documents either immediately if urgent, or within 24 hours of the complaint or dissatisfaction arising. It is unreasonable to take no action whilst on holiday but to write a letter of complaint on return. If a Client fails to follow this procedure, we will have been deprived of the opportunity to investigate and rectify any complaint whilst Client were in resort, and this will affect the way in which we deal with the complaint and it may affect a Client’s rights under this contract. Any complaint which cannot be satisfactorily resolved in the resort must be reported in writing to the Company’s office within 21 days of the Client’s return from holiday. Upon receipt of a Client’s letter, we will acknowledge it, investigate the points raised, and reply within 21 days. If this is not possible, we will send an interim letter, advising of our progress.
We reserve the right in our absolute discretion to terminate or curtail your holiday if your behaviour is likely, in our reasonable opinion or that of our suppliers to cause distress, damage, annoyance and danger to our employees or to any third party, or their property. If you are prevented from travelling or have to return home early for this reason, we will have no further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation to pay you compensation or cover any costs which you may incur as a result of having to make alternative arrangements.
- Should the owner or Company Representative or House Manager become aware of additional people occupying the villa, clients will be asked to vacate the villa and no refund of rental will apply. The contractual agreement for rentals between CG Villas and clients is limited to the maximum occupancy for each property. Such arrangements may only be allowed with the consent of the owner.
- Commercial Use - Our contractual arrangements with property owners specifies rental for private leisure use only. Should clients intend to use a villa for any type of commercial use such as photo shoots or filming, this should immediately be advised at the time of booking. Such use will only be allowed with the consent of CG Villas, who in turn will implement specific arrangements and stipulations thus imposed by the owner.
- Private Parties, Weddings & Wedding Receptions - Should clients wish to organise such events, it may only be done with the consent of the Company
- Whilst CG Villas and owners accept clients may have friends who they may wish to entertain during their stay, clients should not offer the villa as a 24 hour entertainment centre to friends staying in the area. This may contravene our contractual conditions, as it causes extra workload to busy house-staff, as well as extra wear and tear on the property and incurring additional running expenses.
Failure to comply with all above conditions, will result in customers being asked to vacate the villa and no refund of rental will apply.
- Insurance cover for commercial use, weddings and wedding receptions is not included and clients will be asked to sign a disclaimer accepting responsibility for any damage which may be incurred. Any infringement of the conditions will also contravene owners insurance cover.